We would not dream of passing on your personal details to anybody without your express request or permission - and I can’t think of any reason we would ask such permission !
All information that we are given is held strictly in accordance with the Data Protection Act 1998 and the GDPR regulations.
Put simply, we only use information that you have given us to give you the best possible service - and perhaps to let you know of anything new we have found.
So what do we know about you ?
Only what you have told us, and what you have ordered.
We need to know your address, or delivery destination , email and telephone number for two main reasons :-
To give the delivery courier your details so that they can deliver your order quickly, and be able to perhaps tell you when they are delivering, or ask your help if they get lost !
To confirm your order, give any details you need to know (about the lab. sending your bio controls for example) or, rarely I hope, let you know that we have just sold out.
Do we use your stuff for anything else ?
Well not a lot really.
We do the occasional mailing, normally around Springtime, about ground preparation and the like, and at Christmas, about gifts that gardener’s may like.
Here we use ‘Mailchimp’ or similar, again for your security and to make sure we do not write to people who do not want to hear from us - but you can easily tell us never to darken your inbox again, just by clicking the unsubscribe link on our email, or by opting out within the 'Your Account section on our site' !
Incidentally, after we have delivered your order you can just as easily tell me to delete all of your info. if you like. Just email me, Louise@thenaturalgardener.co.uk, and say delete ! (You can also let me know, if you like, of any changes to your information and things using this address.)
We are not like Google or Facebook and all those other similar types who gather all your data for its own sake.
We only ask for the essentials to get your order to you promptly really, and the only other people knowing your data are Paypal and the courier company (and Mailchimp unless you say “No!”)
Do hope this reassures you, but if you have any questions or worries please just mail me on firstname.lastname@example.org
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